For further information and trouble shooting please contact us.

1. Registration and personal information

    When you first login to the eBooks365 portal, you will be prompted to create an account with us. To create an account you simply need to provide us some of your personal information including your name, the details for the university in which you are enrolled, your date of birth, email address and other demographic details. You will need to set a password so that we can remember you and your profile the next time you log in. You will also need to acknowledge you have read and agree to the terms of our online Agreement which explains the Terms and Conditions that apply when you access, browse or buy eBooks or other Digital Content from our site. From time to time, Syncordia may revise and update these terms so it’s important you review this information periodically and prior to any future online purchases you make with us.
    Creating an account helps us to provide you with a positive user experience. Firstly, if you are currently studying with one of the universities or other companies we partner with, then you may be eligible for a discount off the price of your eBook. Secondly our site uses Cookies, which are small text files that are stored on your computer. Cookies use some of the information you provide when you create an account with us. This information helps us to remember you when you return to our Site and also with Web navigation. And finally, by creating an account with us, you will be able to easily keep track of your transaction history for any eBooks you have from us.
    Our general policy is only to ask for the personal information we need and to use it only for the stated or obvious purposes for which it was collected. This may require us to share this information with another UNI365 and/or Syncordia subsidiary and/or the Licensor in order for us to provide the eBookstore services offered on this Site. UNI365 fully complies with all applicable Australian data protection legislation. Syncordia encrypts all personal information submitted to our server via industry-standard SSL. We may also disclose summary information to third parties about information you have provided to use our site however we will not disclose your personal information to anyone else without your prior consent. The only exception is where we need to disclose this information in order to comply with relevant laws or if we are required to do so in legal proceedings.
    Click on “Sign In” at the top of the page and enter your login details
    Hover your mouse over the top right hand side of the screen where is says “Hi ____” and shows your name. Then click on “My Account Details” to update any of your personal information.

2. How to Order

    • Step 1:
      1. For new users, a one-time registration is required. Click on “Register” at the top of the page and fill in the required details
      2. For existing users, click on “Sign In” at the top of the page, then enter your login details
    • Step 2:
      1. Search for your etextbooks by title, author or ISBN and select either PDF or ePub format then “Add to Cart”
    • Step 3:
      1. See which eBooks and/or products you have in your shopping cart and either “Continue Shopping” or click “Checkout” if you’re ready to purchase
      2. Complete the Checkout process by:
        1. Entering your promotional code (if applicable)
        2. Entering your delivery address (if applicable)
        3. Selecting your payment method
    • Step 4:
      1. Read through and agree to the Terms and Conditions by ticking the box and click on “Proceed to Payment” to finalise your order
      2. Provide your credit card details (if applicable)
      3. Fill in your application if choosing the finance option (if applicable)
    • Step 5:
      1. Once your payment has been processed, click “My Orders” in the “My Account” drop down menu. Here you’ll see the details for any eBooks you’ve purchased which can be accessed by clicking Download next to each title. Repeat the download process with each of your devices that are logged in with your Adobe ID and you’re all set to go.
      2. If you have any enquiries, please email unisupport@ebooks365.com.au
    Please note: for any orders where the payment selection was an electronic funds transfer, the eBook content will not be available until your monies have been received and the funds have been cleared in our account.
    For many of our titles, we may offer you the option choose whether you’d like the eBook in either Adobe PDF or ePub format. Please note, eBooks may not be available for all eBooks you may wish to purchase due to restrictions from the publisher and/or the author(s). Please refer to eBook Formats for more information.
    Your Adobe ID is the email address you used when you first started an Adobe trial or membership, or purchased an Adobe app or service. eBooks that you purchase from our website usually contain Digital Rights Management (DRM) protection that restricts the content from being shared with others. By activating each device with your Adobe ID prior to downloading, it helps ensure that your eBooks and other digital publications are not "locked" on one computer. They are assigned to you through an ID, and can be viewed on other compatible devices you own that you activate with that ID.
    Getting an Adobe ID is free and is a non-intrusive way that you can be identified. All you need to provide is your name, country and your e-mail address and then set up a password. If you can’t remember whether you have set one up, we suggest you go to Adobe ID account sign-in and try signing in with your primary email address or another email address that you use. If you don’t have an Adobe ID already, simply click on Get an Adobe ID on this same page and enter the details requested.

    By using the free apps from Adobe Digital Editions (ADE) (recommended for your PC or Mac computer) or Bluefire Reader (recommended for your Android or Apple device), you will be able to access your downloaded eBooks using these Adobe ID credentials. Please note that you create an Adobe ID from a web browser. Once you’ve received confirmation that the Adobe ID is created, then you may close the browser and return to Adobe Digital Editions or Bluefire Reader, and enter the Adobe ID and password you created.

    You can find out more about how to download your eBook at http://ebooks365.com.au/using-your-ebook
    Yes there is. If you have not used an eBook before, you may not have previously set up an Adobe account. Please set one up at: https://www.adobe.com/au/account/sign-in.adobedotcom.html

    Using Adobe Digital Editions (ADE) on PC and Mac computers or Bluefire Reader on Android and Apple devices, you will be able to access your downloaded eBooks using these Adobe credentials.

    PLEASE NOTE - if you do not register your other devices on ADE or Bluefire Reader with your ADOBE ID details prior to downloading your eBook, then your eBooks will be tied to the device that you downloaded onto and you will not be able to be share with other devices you own.

    If you have any enquiries, please email unisupport@ebooks365.com.au
    Prices for eBooks will vary depending on the publisher /supplier, the eBook provider and the different sales agreements that are in place. In many cases, the eBook may be cheaper than the hard copy print version that is available.
    In accordance with applicable law, UNI365 collects the 10% Goods and Services Tax (GST) levied by the Australian government. Further details relating to the actual amount of the GST are detailed in your price summary, which is provided in the purchase receipt/invoice.
    A credit card is only charged if the eBook or Digital Content is available. Items that are no longer available will be removed from our Site and excluded from your processed order and therefore you will not be charged for them. eBooks can be purchased from this Site only if you are currently living and/or studying in Australia and have an Australian credit card.

3. Features

    An eBook is an electronic book or digital book. An eBook is available in digital format rather than print format which means it can be accessed on computers, tablets and many mobile and dedicated eReaders and smart devices. It consists of both text and images.
    There are many benefits of using books in an eBook format. Some of these include:
    1. Easy access – eBooks provide 24/7 online access from anywhere in the world
    2. Greater security- reduced book loss/damage
    3. Downloadable to multiple devices
    4. Reduced study costs - in most cases, eBooks are cheaper than print books
    5. Instantly available - unlike print books eBooks never run out of stock
    6. Highly portable and won’t weigh you down– a typical tablet can carry thousands of eBooks
    7. Enhanced book functionality- multimedia features which allow you to create and organize content
    8. Unique search features - Search entire database of eBooks for a specific phrase or keyword
    9. Integrated - all your study materials on a single platform
    10. Environmentally friendly – completely digital, no trees where cut down to produce the pages of your eBook
    11. Quick to download - on average it takes only 3-4 minutes
    12. Easy to use in an electronic learning environment
    We offer you the option to choose whether you’d like your eBook in either an Adobe PDF or an ePublication format (ePub).
    1. ePub is an eBook open standard defined by the International Digital Publishing Forum. It is based on XHTML and XML. ePub allows digital content to be optimised and customised for both large displays like your desktop computer or small screens like a smartphone. It is a popular choice for eBooks because it allows “flowing text” and suits all types of computers and devices.
    2. PDF or Portable Document Format was originally created by Adobe to provide a standard file format for storing and editing printable documents. PDF documents typically present the eBook in its original layout and visual formatting. These files can be read on a variety of computer and platform types however files are generally larger in size. This means the text may not adjust well if the device you are using has a smaller screen such as a tablet or smart phone.
    The format you choose depends entirely on personal choice and the device or application you intend to use for reading your eBook. ePub allows you to reflow text no matter what your screen size and to adjust the font size and typeface however the formatting is different to a print book. If you intend to read your eBooks on an eReader / tablet device or a smartphone, then ePub is recommended. However if you intend to use your eBook on your computer and want something that looks similar to the original or scanned pages of a print book then we suggest you choose PDF.
    Most of our eBooks will work on the iPad, iPhone devices. You will need to download your eBook using Adobe Digital Editions (ADE) or Bluefire Reader. ADE and Bluefire Reader are free eBook reader software programs that are used for acquiring, managing and reading digital content. Both programs implement DRM and ensures user authentication through an Adobe ID. ADE and Bluefire Reader are also required to transfer books between your personal computer and other devices that you own such as an eReader, tablet or smart phone. The DRM will allow you to transfer your eBook content to two other devices on the condition that you ensure your ADE and Bluefire Reader are authorised with an ADOBE ID before any eBooks are downloaded. Please note, if you do not register the devices that you own for ADE and Bluefire Reader prior to downloading your eBook, then your eBooks will be tied to the device that you downloaded it onto and will not be able to be shared with other devices you own. For further information please visit the following help pages:
    Adobe Digital Editions
    Bluefire Reader
    It is your responsibility to read the Adobe Digital Editions or Bluefire Reader Frequently Asked Questions to avoid any disappointment in the future. Adobe Digital edition is required to view the eBooks on mac books. For smart devices such as iPhone and iPad you would need Bluefire.
    eBooks provide comparable content to print books however depending on the format you choose and the PC or device you are reading the eBook on, it may look different to a print book. In some isolated cases, content may not appear as it should within the eBook copy. This can happen because of copying challenges during the conversion process as the book content can include many formats such as written text, intensive media such as colours or graphs/illustrations or complex content such as scientific or mathematical formulae. Our publishing partners work hard to ensure that eBooks are of high quality however, if you identify problems with the content, please contact us at unisupport@ebooks365.com.au to outline your concern and we will do our best to address this with the publisher concerned.
    Our search function allows you to search for a specific book title, ISBN and author. You can use the key word search to search every title in our eBookstore. For example, entering the word “music” will bring up every title available on our site that has music as a word in the book title and its blurb. You can also search for your university, faculty and / or unit for many of the Australian university curriculums. We are continually updating and expanding on the university curriculum information on our site to ensure it is as current and relevant as possible. And finally, you can use our Categories search to explore our eBook catalogue further by particular topics or categories of book. For example, choosing the category of Law and Justice will bring up every title available on our site that has the main subject matter of Law or Justice in the book content.
    The International Standard Book Number (ISBN) is a unique number assigned to a specific title by its publisher for tracking and ordering purposes. Publishers, retailers, libraries, and universities use ISBN's as a way to identify a particular book or eBook and to minimise any confusion about which title, edition or publication year they are referring to. Since 2007, ISBNs have contained 13 digits. An ISBN may be assigned to each edition, pricing region and variation (except re-printings) of a book, for example an eBook, a paperback, and a hardcover would each have a different ISBN. Universities may provide you the details of the print book ISBN on the reading list for units that you enrol in. If you are unable to find that ISBN by searching on our site, we suggest you also search by the title, author or key word search.
    Our site offers many titles in an eBook/digital format. If you can’t find the particular title you are looking for, then we will do our best to get it for you. In fact, we are continuously working with the publishers to add to the titles we offer. The easiest way to request a title is go to our Request Your eBook page by clicking on ‘Enquire now’ and send us an email by providing us as much information as you can on:
    Title
    Author
    Edition
    Year of copyright
    13 digit ISBN
    We will do our best to source the title you have requested and will send you an email to update you once we have checked with our publishing partners. In some instances, books may not be able to be sold in certain geographies, usually because of restrictions placed on, or by the publisher. Where this occurs, it’s possible the eBook you want to buy may not be currently available in Australia or the publisher may have chosen to limit how it is distributed.
    In most cases, eBooks purchased from our eBookstore will be able to be read on your personal computer, eReader, tablet or other portable device such as a smartphone. The format you choose depends entirely on personal choice and the computer or device or application you intend to use for reading your eBook. The ePub format is compatible with a range of devices including PCs, Macs, iPads, Android tablets or phones, iPhones, Nooks, Kobo and other eReader devices that support Adobe Digital Editions or Bluefire reader. Please note – the ePub format is NOT compatible with a Kindle. The Adobe PDF format is compatible with a range of devices including PCs, Macs, iPads, Android tablets, Nooks, Sony, Kobo and other eReader devices that support Adobe Digital Editions or Bluefire reader.
    Please note – the Adobe PDF format is NOT compatible with a Kindle and can also be difficult to read on iPhones, other smart phones and small screen eReader devices. By purchasing any Digital Content from us, you acknowledge that you understand and agree it is your responsibility to ensure your computer, tablet or smart device meets the minimum system and software specifications required for the eBook to read properly and for the necessary software to work. If you are not sure, we strongly recommend you review the system and software specifications needed for Adobe Digital Editions at Adobe.com, and at www.bluefirereader.com if it is for smart hand held devices.

4. Access and Digital Rights Management

    Digital Rights Management (DRM) allows publishers to prevent unauthorized reproduction of their books. It includes the copy and print rules that have been set by each of the publishers.

    All of the eBooks available to buy on our site are DRM protected before they are sent to you. This means that there are some security controls built into the downloaded eBook which prevent copyright infringements such as excessive copying or printing.
    All you need is your personal computer, eReader, tablet or other portable device such as a smartphone however your eBook will need to be downloaded onto a device which has been authorised with Adobe Digital Editions (ADE) or Bluefire Reader, using an Adobe ID.
    Most eBooks that you purchase online have DRM protections that restrict them illegally being shared with others. If you own multiple devices, this software also helps ensure that your eBooks are not locked on just on one computer. Adobe Digital Editions and Bluefire Reader are free eBook reader software programs that are used for acquiring, managing and reading digital content. They implement DRM and ensures user authentication through an Adobe ID so you can view your eBook on other compatible devices you own with that ID. ADE and Bluefire Reader are like a virtual bookcase which allows you to create book shelves to arrange your eBooks, just like a library. It will allow you to add, remove or sort books easily. ADE and Bluefire Reader are also required to transfer books between your personal computer and other devices that you own such as an eReader, tablet or smart phone. The DRM will allow you to transfer your eBook content to several other devices on the condition that you ensure these devices are authorised with an ADOBE ID before any eBooks are downloaded. Please note, if you do not register your other devices with via ADE or Bluefire Reader prior to downloading your eBook, then your eBooks will be tied to the device that you downloaded it onto and will not be able to be shared with other devices you own. For further information please visit Adobe Digital Editions help pages:
    Adobe Digital Editions
    Bluefire Reader
    It is your responsibility to read the relevant company’s Terms and Conditions and/or Frequently Asked Questions to avoid any disappointment in the future.
    If you have bought your eBook then it is yours to download permanently to your personal computer, eReader, tablet or other portable device such as a smartphone. As outlined in our Terms and Conditions, when you download your eBook, you agree to keep intact all copyright, trademark and other proprietary notices.
    Each eBook will have its own DRM (Digital Rights Management) protection which has been set by the publishers to prevent any unauthorised reproduction of their book titles. The restrictions will vary by individual publishers and will generally limit the number of pages that can be copied or printed from an eBook. Most publishers allow a reasonable amount of printing and copying. Further information about the security settings including the print and copy restrictions is shown on the full record page for each eBook. We recommend you review this information prior to completing your eBook transaction to make sure this suits what you need.
    Your eBook can only be downloaded once. This has been restricted to ensure that we protect the Digital Rights Management of the publishers and to minimise any illegal copying or sharing of eBooks.
    You can share your eBook with two other devices as long as they belong to you and the eBook is only being used for your own individual study purposes You will only be able to share eBooks to other devices that are registered with the same Adobe ID that is used for the first time you download the eBook.

5. Help

6. Delivery and returns info

    Any orders placed for product(s) that need to be shipped will require you to provide your delivery address and phone contact details at the time the online order is placed.
    Please note, our couriers are NOT able to make deliveries to a Post Office Box address. A physical street address is required.
    We use reputable courier delivery companies to deliver your purchase to the shipping address you provide to us at the time of purchase. We will notify you of any Delivery Fee (if applicable) at the time you place your order.
    Generally, you should receive your delivery within 3 to 5 business days from your order being placed. Please note, orders received after 12 midday AEST may not be placed until the following business day.
    To ensure your products reach you safely, you are required to sign for receipt of your delivery.
    We recommend you are available to accept delivery of your order. If you are not available at the time the order is delivered, an alternate person at your address may accept delivery of your order and may be required to provide the courier company with proof of identity.
    If there is no-one home at the time of delivery to receive the order or there is no appropriate person available (over 18 years of age), then we will not deliver the products you have ordered. In this instance, you will be left delivery instructions by our courier company on where and how to collect your order.
    If you are not available at the agreed alternate time for the second delivery attempt, your purchase will be sent back to our distributors’ warehouse.Should this occur, additional delivery charges will apply to redeliver your product(s).
    Our Site is an online bookstore where books are only available in a digital format. We do NOT sell print books.
    eBooks are not able to be returned or refunded in the same way as print books can be, so in line with our agreements with book publishers, there is NO cooling off period. eBooks are not able to be returned or refunded, except in certain limited circumstances that may be required under local consumer legislation.
    Our site provides the ability to search for eBooks which are relevant to particular courses and units at a range of Australian universities and tertiary institutions. In fact, we are continually updating and expanding on the university curriculum information on our site to ensure it is as current and relevant as possible. However from time to time this information may not be correct or may become out of date. It is your responsibility to check that the titles listed against particular unit codes and university curriculums match the requirements for the reading material stipulated by your university or tertiary institution.
    UNI365 will not refund your eBook if you simply:
    1. Did not realise you were purchasing your book in a digital eBook format not a print format;
    2. Did not realise there are restrictions on eBook usage;
    3. Do not have the right system or software specifications required to access and read your eBook properly; or
    4. Did not check the textbook requirements of your unit(s) prior to purchase to ensure the eBook title listed matches the requirements of your curriculum.
    It’s therefore important you pay close attention to ensure you order the right eBook as well as confirming you understand and agree to our Terms and Conditions before you complete your purchase.
    A faulty product is a product that has failed to operate in accordance with its functional specifications.
    If you believe one of the products delivered to you is faulty, please contact our support team at unisupport@ebooks365.com.au and supply the following details:
    1. Your name and address
    2. Customer Purchase Order Number listed on your tax invoice receipt
    3. Details of which particular product that you believe is faulty and what the issue is
    Our customer support team will then be in contact with you if additional information is required and to outline the next steps to rectify the issue.
    Before you return the product to us, we strongly recommend that you consider contacting the product manufacturer directly. It is our experience that when customers experience any problem operating their product, it can often be resolved quicker if the manufacturer is involved directly at the early stage. Not only is the manufacturer best suited to assess and help you with your problem because they made your product and know how your product operates, but they are in many circumstances obligated to help you.
    A ‘No Fault’ Product is a product that is returned by the Customer in circumstances where the return is not due to any fault with the Product.
    Unfortunately, UNI365 cannot offer a refund or exchange where there is no fault with the product, or the product has been damaged due to misuse, abnormal use or negligent use, whether that has been identified by UNI365, the product manufacturer or the repair agent.
    All eBook Services are supplied on a ‘No Returns Basis’. This means that we will not accept returns on products that have no fault. To the extent permitted by law, UNI365 reserves the right to apply the ‘No Returns Basis’ policy to any promotional or sales product(s) that are sold on the eBooks365 site.
    This does not affect any rights you may have under the Australian Consumer Law or other applicable legislation.